Correspondence

Write to us

One message box, read by a person once a day. You'll get a written reply by email, usually within two working days — plan upgrades are answered with a secure payment link within a day. No live chat, no phone — just a considered answer.

Already watching with Kestrel

Mention the email on your account and we can look at your setup before replying.

Press

Same form — pick the Press topic and it reaches the same desk.

Before you write
Help & docs — how scans, units and signals work The FAQ on the landing page A real report, public
The message box

Sign it however you like.

Where the reply goes — worth double-checking.

We need a working email to reply.

Topic

Pick a topic so it's filed right.

The more specific, the better the answer.

Give it a few more words — a sentence at least.

Read daily. Answered by a person.

Received.

Your note is in the box. It gets read within a day, and the reply comes by email — usually within two working days. If nothing arrives, check your spam folder before writing again.

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Your message and email are kept only so we can reply — no mailing list, never used for marketing. The Privacy policy covers how data is stored.